Refund Policy

Effective July 2026

If it doesn't look and smell farm-fresh at your door, we refund it — no forms, no photos.

Eligibility

Report an issue within 24 hours of delivery on fresh produce, or within 7 days on staples, oils and spices. Contact us on info@hugin.in or via the in-app chat.

How refunds work

Once we accept your refund, the amount is credited back to your original payment method within 5–7 business days. For UPI, refunds usually land the same day.

Replacements

Prefer a replacement? We will send the item free of charge on the next delivery slot in your area.

Non-refundable

Items marked "final sale", damaged after delivery through misuse, or items with a reported issue after the eligibility window.

Operating entity

HUGIN is operated by Zekesys Private Limited (zekesys.com), #63/1, Green Park Layout, 2nd Floor, Banaswadi Main Road, Bangalore – 560 043.
PAN/TAN: AABCZ3925B · GSTIN: 29AABCZ3925B1ZE