Refund Policy
Effective July 2026
If it doesn't look and smell farm-fresh at your door, we refund it — no forms, no photos.
Eligibility
Report an issue within 24 hours of delivery on fresh produce, or within 7 days on staples, oils and spices. Contact us on info@hugin.in or via the in-app chat.
How refunds work
Once we accept your refund, the amount is credited back to your original payment method within 5–7 business days. For UPI, refunds usually land the same day.
Replacements
Prefer a replacement? We will send the item free of charge on the next delivery slot in your area.
Non-refundable
Items marked "final sale", damaged after delivery through misuse, or items with a reported issue after the eligibility window.